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Translink

Translink Driver App

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Overview

Translink engaged BeingOnline to deliver an App to modernise the customer onboarding experience for drivers and passengers on some of their busiest airport & cross border travel routes and special events. A deep technical scoping was conducted with Translink’s and Bus Eireann’s operational and technical teams to define the robust solution that had to work reliably at stations and onboard.

The App allows the validation of Barcodes generated for customers buying tickets on Translink’s and Bus Eireann’s eCommerce platforms. Additionally, the App provides the facility to view availability/sales for current and future services. Drivers also have the ability to customize the App based on their preferences e.g. the some drivers prefer to use the front facing camera for scanning while others use the rear facing camera by default. As well as this positive user experience, a number of key business benefits were achieved through the implementation of the Barcode App and API services:

  • By using Barcode generation and validation, back office processes and therefore costs i.e. generating manifests, were greatly reduced.
  • By using Barcode generation and validation, time of purchase to time of travel (cutoff times) was reduced from in some cases 10 hours to 30 minutes.

The result has been a significant uplift in monthly increases in sales and revenue across the Barcode App based services – mostly notably for the highly successful Open Championship in Portrush in July 2019.

Delivered

  • Ionic framework
  • Android App design
  • UX design
  • Azure hosting
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Detail